PARTHANA - Cancellation Policy

Cancellation Policy / Return & Refund Policy

Last Updated: 01-01-2026

This Return & Refund Policy applies to all purchases made through www.parthana.com, owned and operated by Valtara Services Private Limited.

By placing an order on our Website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product received is damaged, defective, or incorrect.
The issue is reported within 48 hours of delivery.
The product is unused, unwashed, and returned in its original packaging with all tags intact.

Products showing signs of use, alteration, or damage caused after delivery will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless damaged or defective upon delivery:

Customized or made-to-order products
Products purchased during clearance or sale
Items damaged due to improper use or handling

3. Return Request Process

To initiate a return request, please contact us with the following details:

Order ID
Product name
Reason for return
Clear images or video of the product (if damaged or defective)

Email: support@parthana.com

Alternate Email: info@parthana.com

Our support team will review your request and respond within 2–3 business days.

4. Return Approval & Pickup

Once approved, we will arrange a return pickup or provide return shipping instructions.
Return shipping charges will be borne by Valtara Services Private Limited only in cases of damaged, defective, or incorrect products.
For all other approved returns, return shipping costs shall be borne by the Buyer.

5. Refund Policy

Refunds are processed only after the returned item has been received and inspected.
Approved refunds will be issued to the original mode of payment.
Refund processing time is 7–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable, unless the return is due to our error.

6. Replacement Policy

In case of damaged or defective products, we may offer a replacement instead of a refund.
Replacement products will be shipped at no additional cost.

7. Order Cancellation

Orders can be cancelled only before dispatch.
Once the order has been shipped, it cannot be cancelled.

8. International Orders

International orders are non-returnable and non-refundable, unless the product is received in a damaged or defective condition.
Customs duties, taxes, and shipping charges are non-refundable.

9. Limitation of Liability

Valtara Services Private Limited shall not be liable for:

Damage caused due to misuse or negligence by the Buyer
Delays caused by logistics partners or force majeure events

10. Limitation of Liability

For any questions or concerns regarding this Return & Refund Policy, please contact us:

Email: support@parthana.com

Alternate Email: info@parthana.com

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